PRIVACY POLICY

Thank you for your interest in our online store. The protection of your privacy and your personal data is very important to us. Our data processing aims to only process personal data that is relevant for the sensible and economical use of our offers in the online store. Our data protection is in accordance with the General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG).

Below we inform you in detail about which data is processed in which form when you visit our website. We hereby also comply with our duty to inform you in accordance with Art. 13 GDPR. The controller responsible for the data processing that takes place on our website is

Fitness Magnet Ltd.
Armory Lane 15
6300 Zug, Switzerland
Email: [email protected]

1. PERSONAL DATA

According to the GDPR, personal data are "any information relating to an identified or identifiable natural person (hereinafter 'data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person".

2. FUNCTIONS OF OUR WEBSITE

In the following, we will show you which data we process on which legal basis within the scope of our functions offered to you, how long we store your data and who receives your data, if applicable.

  • a) General use of the website - We only collect and store personal data during your visit to our website if you actively communicate this to us. Notwithstanding the above basic conditions, the web server of our hoster automatically registers access to the websites and, in particular, your IP address. However, your IP address is not stored. In addition, our hoster creates log files to maintain system security. These log files contain the following information such as Date of access, the URL, content accessed and the information transmitted. This information remains anonymous to us. It is therefore not possible to identify a person. Your IP address is processed while the connection is being established so that we can make our website available to you. It is based on Art. 6 para. 1 lit. f) GDPR. Our legitimate interest lies in the aforementioned purpose. Our log files are stored for 30 days.
  • b) Contact form - We offer you the opportunity to contact us using a form. For this purpose, you must provide us with your e-mail address so that we can answer your request. You can also provide us with your name, a subject and the specific message. If you contact us using the e-mail address provided on our website, you must at least provide us with your e-mail address and any other information that you disclose in your e-mail. We must process this data so that we can process your request. The processing in the context of contacting us takes place so that we can process and answer your request. The legal basis is Art. 6 para. 1 lit. f) GDPR. Our legitimate interest lies in the aforementioned purpose. We store your emails and contacts for as long as is necessary to process your request and then store them for a period of 3 years if you contact us again with reference to your original question. This does not apply if you initiate a contractual relationship with us in the e-mail. In this case, the storage period depends on the underlying contract. In this case, you will be informed separately about the data processing that takes place there.
  • c) Opening of a customer account, purchasing function & rating
    When you open a user account, the necessary data voluntarily provided by you will be stored. When you place an order in our online store, we automatically create a user account based on your order data. We will send you your order data together with our general terms and conditions by e-mail. As a registered user, you can view your order data and past orders in your user account at any time. You can of course have your user account deleted by us at any time on request. We use the data you provide to fulfill and process your order. We collect the following data to create a customer account and when you place an order: Salutation, your first name, your last name, your e-mail address, a password of your choice, your company, your street, your house number, any address supplements, your country, your zip code, your city, your telephone number. Your reviews are part of your customer account. This ensures that you can only rate products that you have actually purchased. We collect the following data: Name, your message, the rating (in the form of stars). No personal data stored in your customer account will be published at any time. Your customer account data is processed in order to provide you with the functionalities of the customer account and - if you make a purchase - to process and fulfill your order. The processing is carried out on the basis of Art. 6 para. 1 lit. b) GDPR. We are also legally obliged to store certain data such as invoices, contracts and other accounting-related information for a certain period of time. The processing for this purpose is carried out on the basis of Art. 6 para. 1 lit. c) GDPR i.V.m. § 147 AO and 257 HGB. We store your data that is processed as part of the customer account until you cancel the customer account. Thereafter, we will store your data for a further 3 years in the event that claims still arise from the legal relationship with you. We retain personal data contained in contracts or invoices for 11 years from the end of the year in which you terminated the account. Data contained in business letters or other documents that are relevant for taxation purposes will be retained for 7 years from the end of the year in which you terminated the account. We will write to you as part of the contract processing for the purpose of evaluation. Your details will only be used for this purpose and, in particular, will not be used for further advertising and will not be passed on to other third parties. The processing here is also based on Art. 6 para. 1 lit. f) GDPR, whereby the legitimate interest lies in the aforementioned purpose. We store your rating for as long as the product is sold by us. Unless you have objected, we will use your email address, which we have received in connection with the sale of a product or service, to send you electronic advertising for our own goods or services that are similar to those that you have already purchased from us. You can object to this use of your e-mail address at any time by sending us a message. The contact details for exercising your objection can be found in the legal notice. You can also use the link provided for this purpose in the advertising e-mail. This will not incur any costs other than the transmission costs according to the basic rates. The legal basis for this can be found in Art. 6 para. 1 lit. f) GDPR and Art. 95 GDPR in conjunction with. § Section 7 (3) UWG. We store your data required for this purpose until you object to receiving the advertising messages.
  • d) Newsletter and consulting offer Newsletter: When you register for the newsletter, your e-mail address will be stored with your consent and used exclusively for our own advertising purposes until you unsubscribe from the newsletter. You can unsubscribe at any time without incurring any costs other than the transmission costs according to the basic rates. When you register for the newsletter, your e-mail address will be stored with your consent and used exclusively for our own advertising purposes until you unsubscribe from the newsletter. We use the so-called double opt-in procedure for this, i.e. we will only send you our e-mail newsletter if you have expressly given us your consent to do so. We will send you a confirmation e-mail in which we ask you to give us your consent by clicking on the link contained in the e-mail. You can unsubscribe from the newsletter at any time without incurring any costs other than the transmission costs according to the basic rates. All you need to do is send a message in text form to the contact details given in section 13 (e.g. email, letter). You will of course also find an unsubscribe link in every newsletter. In order to constantly improve your shopping experience and to protect you from unnecessary advertising, we use the information you provide and automatically generate to design personalized advertising tailored to you and your interests. We only use information in pseudonymized form, such as confirmations of receipt and read receipts of e-mails, your order history, date and time of your visit to the homepage, product pages you have visited. The analysis and evaluation of this information enables us to send you personalized advertising. Our aim is to make our advertising more useful and interesting for you. In this way, we want to prevent indiscriminate advertising and only send you advertising, for example in the form of newsletters, product recommendations in e-mails, letter advertising or package inserts, that corresponds to your interests. If you do not wish to receive individual advertising, you can object to this at any time, either in full or for specific measures, without incurring any costs other than the transmission costs according to the basic rates. All you need to do is send a message in text form to the contact details given in section 13 (e.g. email, letter). The processing is based on Art. 6 para. 1 lit. a) GDPR. We will store your data until you withdraw your consent. Consultation offer: As a customer, you will receive a free consultation offer and product recommendations from us by email. As a customer, you will receive the advisory offer and product recommendations regardless of whether you have subscribed to the newsletter. In this way, we would like to provide you with information on products from our range that match your order history and that may be of interest to you based on your recent purchases. It goes without saying that we comply strictly with the legal requirements. You can unsubscribe from the advisory service and the product recommendations at any time without incurring any costs other than the transmission costs according to the basic rates. All you need to do is send a message in text form to the contact details given in section 13 (e.g. email, letter). Of course, you will also find an unsubscribe link in every email. The processing here is based on Art. 6 para. 1 lit. f) GDPR. Our legitimate interest is to advertise our products. We store your data for this purpose until you object to its use.
  • f) Use of personal data when selecting Powerpay (MF-Group) as payment method Powerpay checks and evaluates your data and exchanges data with other companies and credit agencies where there is a legitimate interest and reason to do so. Your personal data will be treated in accordance with the applicable data protection regulations and in accordance with the information in Powerpay's privacy policy. If you have opted for Powerpay's payment services Powerpay Invoice and Klarna Installment Purchase as a payment option, you have consented to us collecting and transmitting to Klarna the following personal data necessary for the processing of the purchase on account and an identity and credit check, such as first and last name, address, date of birth, gender, email address, IP address, telephone number and the data necessary for the processing of the purchase on account in connection with the order, such as the number of items, item number, invoice amount and taxes as a percentage. This data is transmitted so that Powerpay can create an invoice and carry out an identity and credit check to process your purchase with the invoice processing you have requested. In accordance with the Federal Data Protection Act, Powerpay has a legitimate interest in the transmission of the buyer's personal data and requires this in order to obtain information from credit agencies for the purpose of identity and credit checks. As part of the decision on the establishment, execution or termination of the contractual relationship, Klarna also collects and uses information on the buyer's previous payment behavior and probability values for this behavior in the future, in addition to an address check. The calculation of these score values by Powerpay is carried out on the basis of a scientifically recognized mathematical and statistical procedure. Powerpay will also use your address data for this purpose. If this calculation shows that you are not creditworthy, Klarna will inform you immediately. Revocation of the use of personal data vis-à-vis Powerpay: 1. you can revoke your consent to the use of personal data vis-à-vis Klarna at any time. However, Klarna may still be entitled to process, use and transfer the personal data if this is necessary for the contractual payment processing by Klarna's services, is required by law or is required by a court or authority. 2. you can of course obtain information about the personal data stored by Klarna at any time. This right is guaranteed by the Federal Data Protection Act, and if you as the buyer wish to do so or wish to inform Klarna of changes to the data stored, you can contact [email protected].
  • g) Paypal - We also use the payment service providers Paypal. The providers of these payment services are PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal") and BS PAYONE GmbH, Lyoner Straße 9, D-60528 Frankfurt/Main. If you choose to pay via these service providers, the payment data you enter will be transmitted to the respective service provider. The transmission takes place on the basis of Art. 6 para. 1 lit. f) DSGVO. Our legitimate interest lies in the fact that we want to offer you the most diverse and convenient payment for you. You can find more information about the data processing of PayPal and Payone under https://www.paypal.com/de/webapps/mpp/ua/privacy-full and https://www.payone.com/datenschutz/
  • h) Stripe - We offer the option of processing the payment transaction via the payment service provider Stripe, ℅ Legal Process, 510 Townsend St., San Francisco, CA 94103 (Stripe). This corresponds to our legitimate interest in offering an efficient and secure payment method (Art. 6 para. 1 lit. f GDPR). In this context, we pass on the following data to Stripe insofar as it is necessary for the fulfillment of the contract (Art. 6 para. 1 lit. b. GDPR).

    Name of the cardholder, e-mail address, customer number, order number, bank details. Credit card details, credit card expiry date, credit card verification number (CVC), date and time of the transaction, transaction amount, name of the provider, location

    The processing of the data specified in this section is neither legally nor contractually required. We cannot process a payment via Stripe without the transmission of your personal data. [Stripe assumes a dual role as controller and processor for data processing activities. As a controller, Stripe uses your submitted data to fulfill regulatory obligations. This corresponds to Stripe's legitimate interest (pursuant to Art. 6 para. 1 lit. f GDPR) and serves the performance of the contract (pursuant to Art. 6 para. 1 lit. b GDPR). We have no influence on this process. Stripe acts as a processor in order to complete transactions within the payment networks. Within the framework of the order processing relationship, Stripe acts exclusively in accordance with our instructions and has been contractually obliged to comply with data protection regulations within the meaning of Art. 28 GDPR. Stripe has implemented compliance measures for international data transfers. These apply to all global activities where Stripe processes personal data of natural persons in the EU. These measures are based on the EU Standard Contractual Clauses (SCCs). You can find further information on objection and removal options vis-à-vis Stripe at https://stripe.com/privacy-center/legal Your data will be stored by us until payment processing has been completed. This also includes the period required for the processing of refunds, receivables management and fraud prevention. [In accordance with [Section 147 AO / Section 257 HGB], we have a statutory retention period of [X] years for the following documents: [ ]]

3. RECEIVER OF THE DATA

Within our company, the departments responsible for processing the requests have access to your data. In addition, we use external service providers if we cannot or cannot reasonably perform services ourselves. These external service providers are primarily providers of IT services and telecommunications services.

4. RIGHTS OF AFFECTED

The General Data Protection Regulation guarantees you certain rights that you can assert against us - insofar as the legal requirements are met.

  • Art. 15 GDPR - Art. 15 DS-GVO - Data subject's right to information: You have the right to request confirmation from us as to whether personal data relating to you are being processed and, if so, what these are and the more detailed circumstances of the data processing.
  • Art. 16 GDPR - Art. 16 DS-GVO - Right to rectification: You have the right to demand that we correct any inaccurate personal data relating to you without undue delay. In this context, you also have the right to request the completion of incomplete personal data - also by means of a supplementary declaration - taking into account the purposes of the processing.
  • Art. 17 GDPR - Art. 17 DS-GVO - Right to deletion: You have the right to demand that we delete personal data concerning you without delay. Please note the exception described under point II. 4 here
  • Art. 18 GDPR - Right to restriction of processing: You have the right to demand that we restrict processing.
  • Art. 20 GDPR - Art. 20 DS-GVO - Right to data portability: You have the right, in the event of processing based on consent or for the performance of a contract, to receive the personal data concerning you that you have provided to us in a structured, common and machine-readable format, and to transfer this data to another controller without hindrance from us, or to have the data transferred directly to the other controller, insofar as this is technically feasible.
  • Art. 21 GDPR - Right to object: You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you which is necessary for the purposes of the legitimate interests pursued by us or for the performance of a task carried out in the public interest or in the exercise of official authority vested in us. If you object, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defense of legal claims. If we process your personal data for direct marketing purposes, you have the right to object to this processing at any time. If you object to processing for direct marketing purposes, we will no longer process your personal data for these purposes.
  • Art. 77 GDPR in conjunction with § 19 BDSG - Art. 77 DSGVO in conjunction with Section 19 BDSG - Right to lodge a complaint with a supervisory authority: You have the right to lodge a complaint with a supervisory authority at any time, in particular in the member state of your place of residence, your place of work or the place of the alleged infringement, if you are of the opinion that the processing of personal data relating to you violates applicable law.

If you have given us consent, you have the right to revoke your consent at any time. All data processing that we have carried out until your revocation will remain lawful in this case. For this purpose, you can simply click on the link contained in each mail and unsubscribe from the e-mail service, make the appropriate setting in your user account or send a message to [email protected]. If you inform us in this message that you do not wish to receive e-mails in the future, we will no longer send messages to the e-mail address you have provided.

5. OBLIGATION TO PROVIDE DATA

You have no contractual or legal obligation to provide us with personal data. However, without the data you provide, we are not able to offer you our services.

6. EXISTENCE OF AUTOMATED DECISION-MAKING (INCLUDING PROFILING)

We do not use automated decision making that has legal effects on you or affects you.

7. INTERNET-SPECIFIC DATA PROCESSING

In order to expand the functionality of our website and to make it more convenient for you to use, we use so-called "cookies". With the help of these "cookies", data can be stored on your computer when you call up our website. You have the option of preventing cookies from being stored on your computer by making the appropriate settings in your browser. However, this will limit the functionality of our offer.

When using the website, cookies are stored on your computer. Cookies are small text files that are stored on your hard drive associated with the browser you are using and through which the entity that sets the cookie (in this case, us) receives certain information. Cookies cannot execute programs or transfer viruses to your computer. They serve to make the Internet offer as a whole more user-friendly and effective.

The website uses cookies to the following extent: transient cookies (temporary use), persistent cookies (time-limited use), third-party cookies (from third-party providers).

Transient cookies are automatically deleted when you close the browser. These include in particular the session cookies. These store a so-called session ID, with which various requests of your browser can be assigned to the common session. This allows your computer to be recognized when you return to the website. The session cookies are deleted when you log out or you close the browser.

Persistent cookies are automatically deleted after a specified period of time, which may differ depending on the cookie. You can delete the cookies in the security settings of your browser at any time.

You can configure your browser settings according to your preferences and, for example, refuse to accept third-party cookies or all cookies. However, we would like to point out that you may then not be able to use all functions of this website. In your browser settings, you can specify that cookies require your consent each time before they are stored on your computer and become active. Detailed information regarding your browser settings can be found on the websites of the providers or in these instructions for the most common browsers.

  • Google Analytics -Google LLC ("Google"), 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA - We use Google Analytics on our website. Google Analytics is used for web analysis and optimization of website use. The IP address transmitted by your browser as part of Google Analytics is not merged with other Google data. As part of tracking, order data information about ordered products is also transmitted. The data sent by us and linked to cookies, user identifiers (e.g. user ID) or advertising IDs are automatically deleted after 36 months. You can find more information on terms of use and data protection at https://www.google.com/analytics/terms/de.html or at https://policies.google.com/?hl=de. The legal basis for the use of Google Analytics is Art. 6 para. 1 lit. f GDPR. You can prevent google tracking with the following plugin: http://tools.google.com/dlpage/gaoptout?hl=d
  • Hotjar Hotjar Ltd, Level 2, St Julian's Business Centre, 3 Elia Zammit Street, St Julian's STJ 1000, Malta - Hotjar (web analysis services) collects and stores data on this website, from which user profiles are created using pseudonyms. These usage profiles are used to analyze visitor behavior and are evaluated to improve and tailor our offer. The use of Hotjar is based on Art. 6 para. 1 lit. f) GDPR. Our legitimate interest is to analyze your use of our website. You can object under the following link: http://www.hotjar.com/privacy The use of the service is based on Art. 6 para. 1 lit. f) GDPR. Our legitimate interest lies in the purpose described above. You can object under the following link: http://www.criteo.com/de/privacy/.
  • Facebook Facebook Inc, 1601 South California Avenue, Palo Alto, CA 94304 USA - This website uses the remarketing function "Custom Audiences" from Facebook. This function is used to present interest-based advertisements ("Facebook ads") to visitors to this website when they visit the social network Facebook. The Facebook server is informed that you have visited this website and Facebook assigns this information to your personal Facebook user account. More information can be found at: https://www.facebook.com/about/privacy/ The use of the service is based on Art. 6 para. 1 lit. f) DS-GVO. Our legitimate interest is the purpose described above.
  • Google AdWords Google LLC ("Google"), 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA - Our website uses Google AdWords. AdWords is an online advertising program and we work with conversion tracking as part of the online advertising program. After clicking on an ad placed by Google, a cookie is set for conversion tracking. The cookie allows us and Google to recognize that you have clicked on an ad and have been redirected to our website. Conversion cookies are used to generate conversion statistics for AdWords customers who use conversion tracking. More information can be found at: https://www.google.de/policies/privacy/ The use of the service is based on Art. 6 para. 1 lit. f) DS-GVO. Our legitimate interest is the purpose described above.
  • Pinterest Ads - Pinterest Europe Ltd, Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland - Data is collected and stored on our website using Pinterest Ads. The stored data allows us and Pinterest to recognize that you have clicked on an ad, have been redirected to our website and have made a purchase. In addition, suitable Pinterest Ads that may be of interest to you are displayed on the platform based on your surfing behavior. Information about your identity is not stored.
    Further information on terms of use and data protection can be found at https://policy.pinterest.com/de/privacy-policy and https://policy.pinterest.com/de/cookies The legal basis for the use of Pinterest Ads is Art. 6 para. 1 lit. f) GDPR.
  • TikTok - TikTok Technology Limited 10 Earlsfort Terrace, D02 T380, Co Dublin, Dublin, D02t380, Ireland - This website uses the TikTok Pixel provided by TikTok to deliver targeted advertising and measure the performance of our advertising campaigns. The TikTok pixel allows us to retarget you with products and services you have seen on our website and to determine when you have clicked on or purchased the products on our website after seeing the TikTok ads. For information on how TikTok collects, uses and protects the information obtained with the TikTok Pixel, please refer to the Privacy Policy. The legal basis for the use of Tiktok Ads is Art. 6 para. 1 lit. f)

7.1 Cloudflare privacy policy

We use Cloudflare from Cloudflare, Inc. (101 Townsend St., San Francisco, CA 94107, USA) on this website to make our website faster and more secure. Cloudflare uses cookies and processes user data. Cloudflare, Inc. is an American company that provides a content delivery network and various security services. These services are located between the user and our hosting provider and act as a Reverse proxy for websites. We will try to explain exactly what this means below.

What is Cloudflare? A Content Delivery Network (CDN), such as the one provided by Cloudflare, is nothing more than a network of servers connected via the Internet. Cloudflare has distributed such servers around the world to bring websites to your screen faster. Simply put, Cloudflare creates copies of our website and places them on their own servers. Now, when you visit our website, a load balancing system ensures that the largest parts of our website are delivered from the server that can display our website to you the fastest. The data transfer route to your browser is significantly shortened by a CDN. This means that the content of our website is delivered to you by Cloudflare not only from our hosting server, but from servers all over the world. The use of Cloudflare is particularly helpful for users from abroad, as the site can be delivered from a server nearby. In addition to the fast delivery of websites, Cloudflare also offers various security services, such as DDoS protection or the web application firewall. Why do we use Cloudflare on our website? Of course, we want to offer you the best possible service with our website. Cloudflare helps us to make our website faster and more secure. Cloudflare provides us with web optimization as well as security services such as DDoS protection and web firewall. This also includes a Reverse proxy and the content distribution network (CDN). Cloudflare blocks threats and limits abusive bots and crawlers that waste our bandwidth and server resources. By storing our website on local data centers and blocking spam software, Cloudflare enables us to reduce our bandwidth usage by approximately 60%. Serving content through a data center near you and doing some web optimization there reduces the average load time of a website by about half. According to Cloudflare, the "I'm Under Attack Mode" setting can further mitigate attacks by displaying a JavaScript math problem to solve before a user can access a web page. Overall, this makes our website significantly more powerful and less susceptible to spam or other attacks. What data is stored by Cloudflare? Cloudflare generally only forwards data that is controlled by website operators. The content is therefore not determined by Cloudflare, but always by the website operator itself. In addition, Cloudflare may collect certain information about the use of our website and process data that is sent by us or for which Cloudflare has received appropriate instructions. In most cases, Cloudflare receives data such as contact information, IP addresses, security fingerprints, DNS log data and performance data for websites derived from browser activity. Log data helps Cloudflare, for example, to detect new threats. This enables Cloudflare to ensure a high level of security protection for our website. Cloudflare processes this data as part of its services in compliance with the applicable laws. This naturally also includes the General Data Protection Regulation (GDPR). Cloudflare also uses a cookie for security reasons. The cookie (__cfduid) is used to identify individual users behind a shared IP address and to apply security settings for each individual user. This cookie is very useful, for example, if you use our website from a location where there are a number of infected computers. However, if your computer is trustworthy, we can recognize this from the cookie. This means that you can surf our website unhindered despite infected PCs in the vicinity. It is also important to know that this cookie does not store any personal data. This cookie is absolutely necessary for the Cloudflare security functions and cannot be deactivated.

Cookies from Cloudflare

  • __cfduid, Expiry time: 1 year, Usage: Security settings for each individual visitor

Cloudflare also works with third-party providers. These may only process personal data under the instruction of Cloudflare and in accordance with the data protection guidelines and other confidentiality and security measures. Cloudflare does not pass on any personal data without our explicit consent.

8. live chat function

  • Scope of the processing of personal data - The data you enter in our live chat, such as name and content.

  • Legal basis for the processing of personal data - Art. 6 para. 1 lit. a DSGVO (consent through clear confirming action or behavior)

  • Purpose of data processing - We will only use the data recorded through our live chat to process requests received through our live chat.

  • Duration of storage - After processing your request, which we received in our live chat, the collected data will be deleted immediately, unless there are legal retention periods.

  • Revocation and deletion option - The revocation and deletion options are based on the general regulations on the right of revocation and deletion under data protection law described below in this data protection declaration.

  • Necessity of providing personal data - The use of live chat is voluntary and is neither contractually nor legally required. You are not obliged to contact us via the live chat. You can also use the other contact options provided on our website. If you do not enter the required information, you will not be able to use our live chat.

9. data processing on social media platforms

We maintain profiles on several social media networks that you can use to contact us. These are currently Facebook, Instagram, YouTube, Pinterest and WhatsApp. In principle, only the respective network operator is responsible under data protection law for all processing of personal data that takes place there, for example when you visit the profile or leave a comment. We ourselves have no knowledge of the data processed by the respective operator or of the individual data processing operations carried out by the operator. In particular, they are not shared with us - at least not in personalized form. Like any other user of social networks, we can only access the information you have published in your profile or otherwise made accessible. You can obtain more detailed information on the data processing taking place in the individual networks at the following addresses:

However, you provide us with personal data when you send us a message or leave a post on our site. We use this personal data to respond to your message. For this purpose, your message may be imported from the social network into our own processing systems to enable us to respond more efficiently and quickly. For this reason, we may use external IT service providers to reply to messages. We store your messages for as long as is necessary to process your request and then store them for a period of 3 years if you contact us again with regard to your original question. These purposes also represent our legitimate interest, for the purposes of which we carry out this data processing (Art. 6 para. 1 lit. f) GDPR). Special features apply to data processing on our Facebook profile page, which you can find under the separate Facebook privacy policy can experience.

Responsible services

  • WhatsApp - Whats App Messenger the WhatsApp, Inc., 1601 Willow Road, Menlo Park, California 94025, USA; the privacy policy is available at whatsapp.com/legal/business-policy/
  • Facebook Messenger - Facebook Messenger the Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA; the privacy policy is available at facebook.com/about/privacy
  • Telegram - Telegram Messenger the Telegram Messenger LLP 71-75 Shelton Street, Covent Garden, London, United Kingdom; the privacy policy is available at. https://telegram.org/privacy
  • Facebook - Facebook Messenger the Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA; the privacy policy is available at facebook.com/about/privacy
  • Apple - Apple Business Chat the Apple Inc, Infinite Loop, Cupertino, CA 95014; USA; the privacy policy is available at. https://www.apple.com/legal/privacy/de-ww/
  • Instagram Direct Messages - Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, the privacy policy is available at  https://help.instagram.com/519522125107875
  • Google Messages - Google Ireland Limited Gordon House, Barrow Street Dublin 4 Ireland the privacy policy is available at https://policies.google.com/privacy?hl=de

10. HOW CAN I DISABLE OR REMOVE COOKIES?

You can choose to accept all but the necessary cookies. In the browser settings you can change the settings to block cookies. In most browsers, you will find an explanation of how to do this in the so-called "help function". However, if you block the cookies, it is possible that you will not be able to use all the technical features of our website and that this may have a negative impact on your user experience.

We have made it easy for you to manage your consents.

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11. IF YOU HAVE ANY COMMENTS OR QUESTIONS

We take all possible precautions to protect and secure your data. Your questions and comments on data protection are welcome. If you have any questions about the collection, processing or use of your personal data, for information, correction, blocking or deletion of data and revocation of consents granted, please contact: [email protected]