QUESTIONS (FAQS) - AND ANSWERS!
During the course of your order, the status of your order changes several times. So you can track what is happening with your order. If you think that your order has a shipping problem you can always contact us.
Order status and meaning:
- In process
The order is new in the system and has not yet been processed further. (Update within 1-4h)
- Shipping warehouse processes the order
The order is in the shipping department and is being prepared for shipment. From this status no more changes can be made. (Update within 4 - 12h)
- Finished and shipped
Your package has been successfully shipped and will arrive shortly. At this time you should have a tracking link. (Update within 4 - 12h)
- Failed Cancelled
An error occurred during checkout. Please try again. Orders in this status will be ignored by us (update will follow immediately).
*Depending on time and day of the week. Working hours from our warehouse are Mon-Fri from 07:00 to 16:00.
You will receive the intake plan directly after your order. We will send you the link by mail.
Depending on the country, orders placed before 12:00 or 15:00 will be shipped on the same day. Thus, you will receive your package already the following day. This applies to Germany, Switzerland and Austria.
Add your favorites to the virtual shopping cart and then select 1 of 5 payment methods (purchase on account, credit card, instant transfer, TWINT,..). After the payment was successful, you will receive an order confirmation by mail and your package will be sent (depending on the order time) within 24h-48h to your desired delivery address.
If you choose purchase on account (PowerPay) as payment method, you pay for the goods upon receipt. You will receive the invoice after the purchase electronically via email as a PDF. You have 14 days from the invoice date to pay it.
- Purchase on account
- Credit card
- Instant bank transfer (eBanking)
After receiving your delivery, you have 30 days to return the ordered product according to our return policy. Please handle your products carefully upon receipt and make sure the seals are intact. Requests for return of dietary supplements will only be considered if the packaging is unopened. and the goods are in the original packaging.
You short answer to this is "Yes", but since with us the order processing - usually goes very quickly, in 99% of the cases it is too late to stop the order before shipping.
The easiest way is for you to refuse to accept the package. As soon as the package is returned to us, you will get your money back. This can take up to one week. The best thing to do is to write an email to our support on [email protected]. Thus, we are informed and send you the package also guaranteed not a second time.
Yes, at any time after receipt within 30 days all or part of the order. The most important thing to say here is that food and supplements for safety and hygiene reasons only unopened be taken back. This also applies if a flavor or product does not meet your expectations.